UPOU Conducts Second Run of Introductory Course on Contact Center Services - University of the Philippines Open University

UPOU conducts Second Run of Introductory Course on Contact Center Services

The University of the Philippines Open University (UPOU) Ugnayan ng Pahinungod and Concentrix Philippines conducted the second run of the Massive Open Online Course (MOOC) in Introductory Course on Contact Center Services. The course ran from 12 June until 12 July 2021.

The free online course focused on developing effective online communication skills that will provide competitive skills and knowledge for ICT-enabled and contact services-related jobs. It also provided participants an overview of the Business Process Outsourcing (BPO) industry covering basic and fundamental knowledge about contact center services.

The course had a total of 258 enrollees, with twenty-five volunteers who served as course coordinators for this offering. The volunteers were grouped into teams with 3-4 members each. Their tasks are to engage the participants, monitor the submissions and assess the course requirements.

At the end of the course, participants have the option to submit an application for employment to Concentrix Philippines. This adheres to the goal of this partnership to provide employment opportunities to the participants.

The third offering of the course will be from 13 September to 8 October 2021. For inquiries, email [email protected].

Sustainable Development Goals

Written by Phoebe May Apostol with a report from Ugnayan ng Pahinungod UPOU

Edited by Anna Cañas-Llamas

#UPOpenUniversity

UP Open University (UPOU)

2 days ago

The 7th AAWS Congress concluded with a closing ceremony. Dr. Sylvia Estrada Claudio, AAWS Council Member, wrapped up the event with a thoughtfully articulated synthesis highlighting the key insights and important points, reflections and challenges from the sessions.An awarding ceremony was also held to recognize outstanding contributions presented during the congress, and named the Best Exhibit, Best Poster, and Best Paper. The Best Community Fair Showcase was awarded to LATCH Los Baños.The Best Poster was given to Loise Anne C. Aquino, Destiny SM. Lutero, Vannessa E. San Juan, Francesca Isabel N. De Vera, Rea Divina C. Mero, and Ellaine Rose A. Beronio for the study entitled "Assessing Gender Mainstreaming at UPLB: The Case of the Institute of Mathematical Sciences and Physics (IMSP);” The Best Paper (First Place) was given to Irish Joy G. Deocampo and Maritess D. Cruz with the study entitled “You Should Always Be Safe Here: Applying Feminist Care in Reimagining 2 Communication Against Gender-Based Violence in Higher Education;”The Best Paper (2nd Place) to Alice C. Prieto-Carolino with the study entitled “Filipino Women Polychaete Fishers’ Lives from the Lens of Feminist Political Ecology;”The Best Paper (3rd Place) was given to Renalyn C. Figueroa for the study entitled “From Womb To Tomb: The Intersectionality of Women in Jessica Hagedorn’s ‘Dogeaters;”And Best Paper Finalist to Princess Sheryn A. Mamucao for her study “Bangsamoro Women’s Roles in Conflict Resolution in the Bangsamoro Region (BARMM).”Asst. Prof. Maria Lourdes Jarabe, Director of the UPOU Office of Gender Concerns, delivered the closing remarks, emphasizing the conference as a testament to the community’s commitment to advancing gender studies. She highlighted how the event fostered collaboration, knowledge exchange, and solidarity among participants, serving as a meaningful conclusion to the 7th AAWS Congress.#AAWSCongress2025 #EmpowerSustainDemocratize #AsianWomenInFocus #SDG5GenderEquality #UPOU #7thAAWSCongress2025 #AAWS #UPOU #FMDS #OGC #EmpowerSustainDemocratize #AsianFeminisms #WomenLeadChange #SDG4 #SDG5 #SDG16 #SDG17 ... See MoreSee Less

View on Facebook