UP Open University and Concentrix Philippines to offer a free Online Course on Introductory Course on Contact Center Services

The University of the Philippines Open University (UPOU) Ugnayan ng Pahinungód and Concentrix Philippines will launch the Massive Open Online Course (MOOC) titled  Introductory Course on Contact Center Services on 1 May 2021.

This free online course focuses on developing effective online communication skills that will provide competitive skills and knowledge for ICT-enabled and contact services-related jobs. It will also provide participants an overview of the Business Process Outsourcing (BPO) industry covering basic and fundamental knowledge about contact center services. 

This online course was developed collaboratively by the Ugnayan ng Pahinungod UPOU volunteers and Concentrix Philippines, a leading global provider of customer experience (CX) solutions and technology and the largest private employer in the Philippines. The Ugnayan ng Pahinungod is the official volunteer service arm of the UPOU that aims to make the university a more caring academic community that is bound together by a commitment to the empowerment of the people and selfless service to the nation

This academe-industry partnership generally aims to provide training programs on ICT-related courses and contact services courses to marginalized sectors of the society, such as persons with disabilities (PWDs), out-of-school youth (OSY), indigenous people (IPs), urban and rural poor, and women groups. 

The course is available in the UPOU Massive Open Distance eLearning (MODeL) platform, the official platform for MOOCs of UPOU. To enroll, visit the MODeL website at model.upou.edu.ph

The course was piloted in March 2021, with women groups from rural areas as trainees. 

For inquiries and concerns, send an email to Ugnayan ng Pahinungód UPOU at [email protected]. For further announcements, follow the Ugnayan ng Pahinungod UPOU Facebook page and visit the Pahinungod UPOU microsite. (Pahinungod UPOU)

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📢 2 WEEKS TO GO!The MOOC "𝐓𝐞𝐚𝐜𝐡𝐢𝐧𝐠 𝐚𝐧𝐝 𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐰𝐢𝐭𝐡 𝐌𝐨𝐝𝐞𝐫𝐧 𝐈𝐂𝐓𝐬" is set to begin in just 2 weeks! The course will run starting from 4 to 29 August 2025.Join our 4-week MOOC on integrating modern ICTs in teaching and learning—while tackling key social, ethical, and legal considerations.✅ Existing MODeL users can self-enroll today!✅ New to MODeL? Here's how to join:1. Go to model.upou.edu.ph/2. Click “LOG IN” to create a new account.3. Fill out the form with your details. (𝘗𝘭𝘦𝘢𝘴𝘦 𝘮𝘢𝘬𝘦 𝘴𝘶𝘳𝘦 𝘵𝘩𝘢𝘵 𝘺𝘰𝘶𝘳 𝘪𝘯𝘥𝘪𝘤𝘢𝘵𝘦𝘥 𝘦𝘮𝘢𝘪𝘭 𝘩𝘢𝘴 𝘦𝘯𝘰𝘶𝘨𝘩 𝘴𝘵𝘰𝘳𝘢𝘨𝘦 𝘵𝘰 𝘳𝘦𝘤𝘦𝘪𝘷𝘦 𝘮𝘦𝘴𝘴𝘢𝘨𝘦𝘴.)4. Check your email account to see your confirmation link. (𝘋𝘶𝘦 𝘵𝘰 𝘵𝘩𝘦 𝘵𝘳𝘢𝘧𝘧𝘪𝘤 𝘰𝘧 𝘶𝘴𝘦𝘳𝘴, 𝘬𝘪𝘯𝘥𝘭𝘺 𝘦𝘹𝘱𝘦𝘤𝘵 𝘴𝘰𝘮𝘦 𝘥𝘦𝘭𝘢𝘺𝘴 𝘰𝘧 𝘶𝘱 𝘵𝘰 3 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘥𝘢𝘺𝘴.)5. Confirm and log in.6. Browse through our website homepage, and select the course you want to enroll in. (𝘚𝘦𝘭𝘧-𝘦𝘯𝘳𝘰𝘭𝘭𝘮𝘦𝘯𝘵 𝘶𝘴𝘶𝘢𝘭𝘭𝘺 𝘴𝘵𝘢𝘳𝘵𝘴 𝘵𝘸𝘰 𝘸𝘦𝘦𝘬𝘴 𝘣𝘦𝘧𝘰𝘳𝘦 𝘵𝘩𝘦 𝘴𝘵𝘢𝘳𝘵 𝘰𝘧 𝘵𝘩𝘦 𝘤𝘰𝘶𝘳𝘴𝘦.)⚠️ Important reminder that we no longer use Google Forms for registration. Please be guided accordingly and follow the steps above for self-registration.Need help? Chat with "Openg" on model.upou.edu.ph.Don’t miss this opportunity to learn anytime, anywhere—enroll today and be part of the future of education!#UPOUMODeL #UPOpenUniversity #MOOCs #elearning#UniversityOfTheFuture #SDG4 #SDG9 #UPOUSDG4 #UPOUSDG9 #upoupublicservice ... See MoreSee Less
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