The University of the Philippines Open University (UPOU) Ugnayan ng Pahinungod and Concentrix Philippines conducted the second run of the Massive Open Online Course (MOOC) in Introductory Course on Contact Center Services. The course ran from 12 June until 12 July 2021.
The free online course focused on developing effective online communication skills that will provide competitive skills and knowledge for ICT-enabled and contact services-related jobs. It also provided participants an overview of the Business Process Outsourcing (BPO) industry covering basic and fundamental knowledge about contact center services.
The course had a total of 258 enrollees, with twenty-five volunteers who served as course coordinators for this offering. The volunteers were grouped into teams with 3-4 members each. Their tasks are to engage the participants, monitor the submissions and assess the course requirements.
At the end of the course, participants have the option to submit an application for employment to Concentrix Philippines. This adheres to the goal of this partnership to provide employment opportunities to the participants.
The third offering of the course will be from 13 September to 8 October 2021. For inquiries, email [email protected].
Sustainable Development Goals
Written by Phoebe May Apostol with a report from Ugnayan ng Pahinungod UPOU
Edited by Anna Cañas-Llamas
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