UPOU Conducts Second Run of Introductory Course on Contact Center Services
The University of the Philippines Open University (UPOU) Ugnayan ng Pahinungod and Concentrix Philippines conducted the second run of the Massive Open Online Course (MOOC) in Introductory Course on Contact Center Services. The course ran from 12 June until 12 July 2021. The free online course focused on developing effective online communication skills that will provide competitive skills and knowledge for ICT-enabled and contact services-related jobs. It also provided participants an overview of the Business Process Outsourcing (BPO) industry covering basic and fundamental knowledge about contact center services. The course had a total of 258 enrollees, with twenty-five volunteers who [...]